Industry
Retail
Location
Riyadh, Saudi Arabia
Company Size
15000-20000
Consultants
0
Weeks to deliver
0
Data Subjects
0
M+
PDPL Compliance Services
Key PDPL Implementation Deliverables
athif@halaprivacy.com
Challenges
A leading brand in the food, retail, and e-commerce sector, has successfully implemented the Saudi Personal Data Protection Law (PDPL). With a strong focus on customer loyalty, and regulatory alignment, the organization sought to operationalize and maintain PDPL compliance through a dedicated managed service approach.
The goal was not just compliance but seamless integration of privacy operations into daily business functions, ensuring continuous adherence to PDPL regulations without disrupting operations.
While they achieved initial compliance, sustaining and managing ongoing PrivacyOps presented new challenges. These included:
The goal was not just compliance but seamless integration of privacy operations into daily business functions, ensuring continuous adherence to PDPL regulations without disrupting operations.
While they achieved initial compliance, sustaining and managing ongoing PrivacyOps presented new challenges. These included:
- Daily Operational Compliance & Governance:
- Maintaining Records of Processing Activities (RoPA) and continuously updating personal data inventories.
- Ensuring vendor risk management and third-party compliance on an ongoing basis.
- Conducting regular data protection impact assessments (DPIAs) to address emerging risks.
- Maintaining Records of Processing Activities (RoPA) and continuously updating personal data inventories.
- Consent & Marketing Compliance:
- Building privacy automation use cases to manage customer opt-ins and opt-outs across multiple platforms, ensuring real-time updates.
- Enforcing privacy-first marketing strategies that align with PDPL requirements.
- Establishing a cookie consent management framework for e-commerce platforms.
- Building privacy automation use cases to manage customer opt-ins and opt-outs across multiple platforms, ensuring real-time updates.
- Data Breach Readiness & Incident Management:
- Developing an incident response playbook to handle breaches swiftly and in compliance with PDPL notification requirements.
- Providing enhanced breach response training to employees across departments.
- Running simulated data breach drills to improve organizational readiness.
- Developing an incident response playbook to handle breaches swiftly and in compliance with PDPL notification requirements.
- Cross-Border Data Transfers & Vendor Oversight:
- Conducting Transfer Impact Assessments (TIAs) for vendors handling data outside Saudi Arabia.
- Establishing Standard Contractual Clauses (SCCs) and Binding Corporate Rules (BCRs) for legal safeguards.
- Performing routine vendor compliance audits to mitigate data risks.
- Conducting Transfer Impact Assessments (TIAs) for vendors handling data outside Saudi Arabia.
Solutions
To address these ongoing needs, Hala Privacy implemented a fully managed PDPL compliance operations service, acting as an outsourced Data Protection Officer (DPO) as a Service.
This end-to-end service provides:
- Continuous Privacy Governance & Compliance Monitoring:
- Semi-annual Personal Data Discovery exercises to ensure compliance with evolving data processing activities.
- Ongoing RoPA Management, ensuring transparent tracking and documentation of data processing activities.
- Quarterly Compliance Audits to identify and mitigate risks proactively.
- Semi-annual Personal Data Discovery exercises to ensure compliance with evolving data processing activities.
- Vendor & Third-Party Risk Management:
- Monthly Vendor Compliance Assessments to track and enforce data protection obligations.
- Review and renewal of Data Processing Agreements (DPAs) to ensure legal adherence to PDPL.
- Cross-border data transfer reviews to maintain compliance with Saudi data localization regulations.
- Monthly Vendor Compliance Assessments to track and enforce data protection obligations.
- Automated Consent Management & Marketing Compliance:
- Deployment of a centralized Consent Management Platform (CMP) to track customer consent in real time.
- Biannual reviews of Privacy Notices and Policies to maintain alignment with best practices.
- Automated cookie consent solutions for e-commerce and mobile applications.
- Deployment of a centralized Consent Management Platform (CMP) to track customer consent in real time.
- Incident Response & Data Subject Rights (DSR) Management:
- Enhanced response mechanism for Data Breach Management, including immediate triage, internal reporting, and regulatory notification.
- Implementation of Data Subject Rights (DSR) workflows, ensuring rapid response to customer requests.
- Quarterly privacy awareness and training programs to keep employees engaged and informed.
- Enhanced response mechanism for Data Breach Management, including immediate triage, internal reporting, and regulatory notification.
- Privacy Technology & Design Assessments:
- Privacy by Design (PbD) integration in new business processes, ensuring compliance from the outset.
- Annual Privacy Technology Assessments to evaluate security controls and risk mitigation strategies.
- Regular testing of privacy tools, ensuring automation and efficiency in compliance workflows.
- Privacy by Design (PbD) integration in new business processes, ensuring compliance from the outset.
Outcomes
By integrating PrivacyOps as a managed service, they successfully transitioned from a compliance project to an ongoing, sustainable data privacy operations model.
Key outcomes included:
By leveraging DPO as a Service, the company has transitioned from a reactive compliance model to a proactive, industry-leading PrivacyOps framework, setting a new standard for privacy excellence in the Saudi food, retail, and e-commerce industry.
Key outcomes included:
- Sustained Regulatory Compliance & Risk Reduction:
- Maintained full PDPL compliance, avoiding regulatory penalties and reputational damage.
- Enhanced data governance structure, ensuring real-time visibility and accountability.
- Maintained full PDPL compliance, avoiding regulatory penalties and reputational damage.
- Increased Customer Trust & Engagement:
- Strengthened transparency in customer communications, leading to higher trust levels.
- Enabled secure cross-border data transfers, ensuring uninterrupted business operations.
- Strengthened transparency in customer communications, leading to higher trust levels.
- Efficient Vendor & Third-Party Oversight:
- Implemented a systematic vendor assessment process, reducing the risk of third-party data breaches.
- Enforced binding contracts with strict compliance clauses, ensuring data integrity across the supply chain.
- Implemented a systematic vendor assessment process, reducing the risk of third-party data breaches.
- Operational Excellence in Privacy Management:
- Established a data-driven compliance monitoring framework, automating privacy workflows.
- Increased incident response efficiency, reducing resolution times for data breaches and DSR requests.
- Achieved cost savings by reducing the need for ad-hoc legal consultations and compliance fixes.
- Established a data-driven compliance monitoring framework, automating privacy workflows.
- Recognition as an Industry Leader in PrivacyOps:
- Positioned as a benchmark organization for PDPL compliance in the retail sector.
- Strengthened brand reputation through a proactive approach to privacy and security.
- Positioned as a benchmark organization for PDPL compliance in the retail sector.
By leveraging DPO as a Service, the company has transitioned from a reactive compliance model to a proactive, industry-leading PrivacyOps framework, setting a new standard for privacy excellence in the Saudi food, retail, and e-commerce industry.
